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Refund Policy

We firmly believe in and stand behind our online games & adventures, but we understand that they cannot work perfectly for everyone all of the time, depending on circumstances and unforeseen issues. We are more than happy to provide a complete refund within 30 days of your original purchase, provided the terms & conditions were agreed to prior to purchase.

Before requesting a refund, please allow us to try and resolve any difficulties you’ve been experiencing by opening a support ticket. We may be able to resolve your issues and also offer you a new game at no cost to yourself.

A few crucial points:

  1. We will process your refund as soon as we’re able to. In some cases we might ask you for the opportunity to resolve the issue for you first.
  2. Wherein a refund applies to a game experience, any issues raised must lie exclusively within the game software and must be reliably replicable on an up-to-date browser, without add-ons, on a desktop computer (handheld devices & tablets not accepted).
  3. We cannot issue a refund for a game that has been completed.
  4. Refunds may only be issued within 30 days of the purchase date. After 30 days no refunds can be processed.
  5. We reserve the right to deny refund requests if we deem it necessary.
  6. We cannot cover any differences in exchange rates between the time you purchased and the time you are refunded.

If you still require a refund and your request fulfils the requirements above, you may contact support.